All prints and cards are sent in a plastic wallet inside a cardboard-backed envelope.
Original drawings and commissions are usually put in a plastic wallet in a cardboard tube. I can however send them inside a cardboard-backed envelope if you prefer. Please let me know at the time of purchase if this is what you’d like.
For UK orders I use Evri or Royal Mail. For international orders I use Royal Mail. I aim to post items in one to three days from receiving the order.
If you have ordered a card, print or original drawing, I accept returns if you are not happy with the product. Please let me know within five days of receiving the item if you would like to return it. I offer a full refund (including return postage) upon the safe return of the undamaged item.
If you have ordered a portrait commission, before sending it I’ll send you a scan of the finished picture. If you feel you no longer want the picture then I’ll refund you in full. Once the portrait has been sent I offer refunds only if the picture is damaged in transit.